Privacy Policy

Introduction and Controller

Welcome to EmberBet Casino (emberbet.co). We take the protection of your personal data very seriously and treat your information confidentially and in accordance with applicable statutory data protection regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

The data controller responsible for data processing on this website within the meaning of applicable privacy laws is:

  • Operator Name: EmberBet Casino.
  • Website: emberbet.co.
  • Email Address: [email protected].

As an online gambling provider serving players in Canada, we operate in compliance with applicable provincial and federal standards. We adhere to responsible gaming guidelines and regulatory frameworks applicable in Canadian jurisdictions. The processing of your data is always purpose-driven and strictly complies with statutory retention and documentation obligations.

Principles of Data Processing

We process personal data of our users only to the extent necessary to provide a functional website as well as our content and services (in particular, the provision of online casino games, sports betting, and live dealer offerings). Personal data is regularly processed only with the user's consent or when processing is permitted by law.

Legal bases for data processing include:

  • User.
  • Performance of a contract or pre-contractual.
  • Compliance with a legal obligation (e.g, anti-money laundering regulations, regulatory compliance).
  • Pursuit of legitimate interests (e.g, IT security, fraud detection).

Collection and Processing of Personal Data

3.1 Registration and Account Management

To use the services of EmberBet Casino, you must create a player account. During registration, we collect the following information:

  • First and last name.
  • Date of birth and place of birth;.
  • Residential address (street, house number, postal code, city, country).
  • Email address and telephone.
  • Proof of identity and age (copies of identification documents).

This data is required to verify your age, identity, and place of residence, to ensure compliance with legal requirements (such as the prohibition of underage gambling), and to fulfill the user agreement.

3.2 Payment Transactions and Financial Data

For deposits and withdrawals on our platform, we partner with regulated payment service providers. Supported payment methods include:

  • Credit and debit cards (Visa, Mastercard).
  • Interac (Interac e-Transfer / Interac Online).
  • E-wallets (Skrill, Neteller, MuchBetter).
  • Cryptocurrencies (where supported under local jurisdiction).

During transactions, we collect and process transaction-related data such as account numbers, payment amounts, and transaction timestamps. This data is processed for payment settlement and to fulfill legal obligations regarding anti-money laundering and fraud prevention.

3.3 Regulatory Compliance and Self-Exclusion Frameworks

To ensure player protection and responsible gambling standards, we implement verification procedures and cooperate with responsible gaming frameworks available to Canadian players:

  • Deposit limits: Tools for setting daily, weekly, or monthly deposit limits.
  • Self-exclusion options: Access to cooling-off periods and permanent self-exclusion databases to support players who wish to restrict their gambling activity.

Data Security and Technical Safeguards

We implement comprehensive technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction, or unauthorized access. Our security measures, including modern SSL/TLS encryption technologies for data transmission, are continuously improved in line with technological developments.

Disclosure of Data to Third Parties

Your personal data is generally only transferred to third parties if:

  1. You have given your explicit consent.
  2. The transfer is necessary for the establishment, exercise, or defense of legal claims and there is no reason to assume that you have an overriding interest in the non-disclosure of your data.
  3. There is a legal obligation to do so (e.g, disclosure to financial, law enforcement, or gaming regulatory authorities), or.
  4. It is legally permissible and necessary for the execution of contractual relationships with you (e.g, cooperation with payment processors and identity verification service providers).

Retention Period and Deletion of Data

We store personal data only for as long as necessary to achieve the purposes for which it was collected or as required by statutory retention periods.

  • Commercial and tax retention periods: Business-relevant data (e.g, accounting records, transaction histories) are retained in accordance with statutory accounting standards.
  • Anti-money laundering retention: Identification data and transaction records are stored for a minimum period of 5 years following the termination of the business relationship, in line with anti-money laundering guidelines.
  • Player-specific data: Data related to gaming behavior and self-exclusion is stored in accordance with player protection standards to ensure comprehensive safeguarding of minors and vulnerable players.

Your Rights as a Data Subject

As a data subject, you have comprehensive rights under applicable privacy laws, which you can assert against us at any time via email at [email protected]:

  • Right of access: You can request information on whether and what personal data we process about you, the purposes of processing, the recipients of the data, and the storage duration.
  • Right to rectification: You have the right to request the immediate correction of inaccurate data or the completion of your personal data stored by us.
  • Right to erasure: You can request the deletion of your personal data, provided that processing is not required to fulfill a legal obligation, for reasons of public interest, or for the establishment of legal claims (subject to statutory retention obligations in the gaming and financial sectors).
  • Right to restriction of processing: You have the right to request the restriction of processing of your data under certain conditions.
  • Right to data portability: You have the right to receive the data you provided to us in a structured, common, and machine-readable format or to request its transmission to another controller.
  • Right to object: If your data is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your particular situation.
  • Right to withdraw consent: Consent once given can be revoked at any time with effect for the future.
  • Right to lodge a complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates applicable privacy laws.

Regulatory Authorities and Support Resources

Privacy Supervisory Authority

You have the right to submit a complaint to the relevant privacy supervisory authority or the Office of the Privacy Commissioner of Canada (OPC), or your respective provincial privacy commissioner.

Problem Gambling and Player Protection (Helplines)

Gambling can be addictive. As part of our commitment to responsible gaming, we direct players to professional help and counseling services in Canada:

  • ConnexOntario: Free, confidential support for mental health, addictions, and problem gambling at 1-866-531-2600 (Website: connexontario.ca).
  • Gamblers Anonymous Canada: Support groups and resources for compulsive gamblers (Website: gamblersanonymous.org).
  • PlaySmart / GameSense: Educational resources and player support programs available across various Canadian provinces.

Currency and Updates to This Privacy Policy

This Privacy Policy is currently valid and dated July 2026. Due to the further development of our website and services, or due to changed legal or regulatory requirements, it may become necessary to amend this Privacy Policy. The most current version of the Privacy Policy can be viewed at any time on our website at emberbet.co.